Skip to Content

Frequently Asked Questions (FAQs)


General Information
  1. What is the e-ticketing redemption?
    • OTH will be using an online e-ticketing system for the Tampines Together: Countdown Concert. Participants can now redeem and receive their tickets electronically through the online platform.
  2. Do I need to create an account to redeem tickets?
    • No, you do not need to create an account to redeem the tickets. Key in the URL: https://go.gov.sg/othcountdown2026 to directly redeem the tickets.

Ticket Redemption Process
  1. Is there any age limit to register for tickets?
    • Ticket registrants must be at least 15 years old.
  2. How many tickets can I redeem with my NRIC/FIN?
    • Each NRIC/FIN can redeem a maximum of 2 tickets during the redemption process.
  3. What happens if I only redeem 1 ticket initially? Can I come back to redeem another ticket later?
    • Yes. Each NRIC/FIN can redeem a maximum of 2 tickets during the redemption process.
  4. When should I redeem my tickets?
    • Ticket redemption periods will be announced for each event. For the upcoming "Tampines Together: Countdown Concert" the online redemption will start from 19 December 2025, 10am on a first-come-first-confirm basis while stocks last.
  5. Is there a deadline for ticket redemption?
    • Redemption are on a first-come-first-confirm basis till tickets are fully redeemed.
  6. Why each NRIC/FIN is only allowed to redeem two tickets? Why not more?
    • To ensure fair access for all eligible participants, we limit redemptions to two tickets per NRIC/FIN so more people have the opportunity to redeem tickets.
  7. I do not have an email address. How do I redeem tickets?
    • If you need help, you may consider asking a family member or friend to assist you. Alternatively, contact us at our_tampines_hub@pa.gov.sg or 6340 3636  during office hours for assistance. Please note that tickets redemption is based on first-come-first-confirm basis while stocks last.

Receiving and Managing E-Tickets
  1. How do I receive my e-tickets after redemption?
    • After successful redemption, your e-tickets can be downloaded via the download button on the website. The e-ticket will also be sent to the email address provided during registration. Please check your inbox and spam folder.
  2. Can I transfer my e-ticket to someone else?
    • E-tickets are tied to the NRIC/FIN used during redemption. You may transfer the ticket. Once ticket is being scanned for entry, the ticket will be invalid.
  3. What if I lose my e-ticket?
    • Please contact us at our_tampines_hub@pa.gov.sg or 6340 3636 with your NRIC/FIN and registration details. We will assist you in retrieving your e-ticket.
  4. My friend cannot attend the concert and pass me the photo image of the ticket. Can I enter?
    • Admission to venue by printed / electronic tickets must be produced for admission. Once ticket is being scanned for entry, the ticket will be invalid.
  5. I lost my ticket. Can it be resent so I can gain entry?
    • Please approach our friendly staff on duty outside Gate 17 North / Gate 19 North.

Event Day Information
  1. What should I bring on the event day?
    • Please bring your e-ticket (either printed or displayed on your mobile device) for verification at the event entrance.
  2. Can I bring food and drinks to the concert venue?
    • Food and beverages are allowed.
  3. Is there assigned seating?
    • No. This is a free seating event.
  4. Can I leave and re-enter the venue during the concert?
    • Yes, you can. Upon entry, a wrist tag will be given to the ticket holder. Identification for re-entry is by wrist tag. Make sure you have your wrist tag on at all times to gain re-entry.
  5. I am late for the concert. Can I enter?
    • For the upcoming "Tampines Together: Countdown Concert", tickets will not be valid after 11.15pm. Entry will base on seats availability on first-come-first-serve basis.
  6. My tickets are at (level 4 / level 2). Can I change to the other level?
    • We do not allow seat changes between levels as all tickets are accounted for and allocated.

Entry Requirements
  1. I have my child with me. They can sit on my lap. Can I bring him/her in to watch the concert with me?
    • Individuals below 90cm may enter however, they will not have a seat. Individual above 90cm will require a ticket for admission.
  2. What should I do if I need a wheelchair seat?
    • Please approach our onsite staff at the entrance to arrange for alternative seating.
  3. Why height limit is the criteria for entry requirement and not other consideration factors such as age?
    • Height requirements ensure children can safely participate in the concert environment. Unlike age, height is a more reliable indicator of physical readiness and safety for crowded venue conditions.

Enquiries/Support
  1. What if I encounter technical issues during redemption?